Adding a Card
How do I add my Our Pass to Apple Wallet?
1. In the Bee Network App, go to ‘tickets’. 2. Tap on your Our Pass 3. At the top of the screen tap the prompt ‘Add to Apple Wallet’ 4. Tap ‘Add to Apple Wallet’ 5. Read and tap ‘agree’ to the terms and conditions 6. Tap done. Your Our Pass QR code will be replaced by your Our Pass in Wallet. You can not use your phone to tap and go on buses without opening the app. Discounted tram tickets you buy through the app will be added to your Our Pass in Wallet. Remember, you will still need the Bee Network app to show your Our Pass ID when asked.
What do I need to add my Our Pass to Apple Wallet?
To add your Our Pass to Apple Wallet, you will need to have a digital pass in the Bee Network app initially. You will also need an iPhone SE (2nd generation) or iPhone 11 or later with iOS 26.5 or later, or an Apple Watch SE 2 or Apple Watch Series 6 or later with watchOS 26.5 or later.
Why should I move my Our Pass to my Apple Wallet?
Adding your pass to Apple Wallet means no more opening your Bee Network app and finding your QR code to board the bus, you don’t even need to unlock your phone, just tap your phone on the card reader and go. You will still need to be able to open app to show your Pass ID during ticket inspections.
What if I don’t see the ‘Add to Apple Wallet’ option?
Update your Bee Network app and ensure your device meets requirements. You will also need an iPhone 11 with iOS or later running iOS 26.5 or Apple Watch Version 6 / SE (2nd Gen) running OS 17.5 or later.
Using Your Transit Card
How do I use my Our Pass on iPhone or Apple Watch to travel on the Bee Network?
Hold the top of your iPhone or the display of your Apple Watch near the contactless reader. When the tap is successful, a checkmark and ‘Done’ will appear on your device. Remember you’ll need to tap both in and out when travelling by tram.
Do I need to unlock my iPhone or Apple Watch to use my Our Pass?
No, not if you’ve added it to Apple Wallet and enabled Our Pass as your Travel Express Mode there’s no need for Face ID or Touch ID. Just hold your iPhone or Apple Watch to the card reader and go.
You will still need to be able to open app to show your Pass ID during ticket inspections.
If I have both a Our Pass and a payment card in Apple Wallet, which card will be charged for my ticket?
The reader will select Our Pass first unless you have chosen another card for your Express Travel Card. If you prefer to pay for your trip with your credit or debit card, then you should enable Express on your preferred payment card and disable Express on your Our Pass.
Buying a half-price tram ticket
The reader will select Our Pass first unless you have chosen another card for your Express Travel Card. If you prefer to pay for your trip with your credit or debit card, then you should enable Express on your preferred payment card and disable Express on your Our Pass.
Will my discounted tram tickets automatically move to Apple Wallet?
Yes, any discounted tram tickets purchased after migration will be added to your Our Pass in Apple Wallet.
Managing your Transit Card
Can I transfer my Our Pass from my iPhone to my Apple Watch?
Yes, open the Watch app on your iPhone, scroll to Wallet & Apple Pay, select the Our Pass Card that you want to transfer, click “Add” and follow the prompts to authenticate. From the Watch app it’s also possible to transfer an Our Pass card from your Watch to your iPhone.
How can I remove my Our Pass from Apple Wallet?
On iPhone
1. Open the Wallet app on your iPhone 2. Tap the Our Pass you want to remove, then tap “…” 3. Choose Card Details 4. Tap Remove Card
On Apple Watch
1. Open the Wallet app on your Apple watch 2. Tap your card you want to remove 3. Tap Remove
When you remove your card from Apple Wallet, you can re-add it to Apple Wallet on any device logged in with the same Apple Account by following the steps below:
1) Open the Wallet app and tap + 2) Tap Cards Found For You 3) Select your Our Pass from the list of previously used cards 4) Tap continue and follow the instructions to add the card back to Apple Wallet
What should I do if I lose my iPhone or Apple Watch?
When you remove your card from Apple Wallet, you can re-add it to Apple Wallet on any device logged in with the same Apple Account by following the steps below:
1) Open the Wallet app and tap + 2) Tap Cards Found For You 3) Select your Our Pass from the list of previously used cards 4) Tap continue and follow the instructions to add the card back to Apple Wallet
I have found my lost device, how can I turn off Lost Mode and continue using my Our Pass?
1. Open the Find My app on another device 2. Tap Devices, select the device you marked as lost, then click the Info button on the map 3. In the Lost device section, click Lost Mode 4. Click Turn Off Lost Mode, then click Turn Off to confirm 5. You can also turn off Lost Mode on the lost device by entering its passcode (the one you use to unlock your device). If you turned on Stolen Device Protection on your iPhone, you may need to use Face ID or Touch ID.
I have a new iPhone or Apple Watch, how do I move my Our Pass to my new device?
During the setup of your new device, you can select the cards you’d like to transfer from your previous device. Your Our Pass will no longer be available to use on your previous device.
Will I lose my tickets when I move my Our Pass between devices?
No, when you move your Our Pass between devices, your tickets will be saved and will remain associated with your Our Pass.
Can I add my Our Pass to multiple Apple devices at the same time, such as two phones, or a phone and a watch?
No, your Our Pass can only be added to one device at at a time.
