Your life. Your journey. Your pass.
Introduction, scope and exclusions
These terms and conditions ("Terms") (together with the
documents or other items referred to in them) tell you, our
customer, how you may apply for and use an Our Pass smart
card ("Our Pass card") issued by TfGM (as defined in clause
1.3 below). When applying for and using an Our Pass card,
you will be deemed to have accepted these Terms and accept
and agree to adhere to the Code of Conduct (as set out in
clause 8 below).
The purpose of the Our Pass card is to give young
people greater access, through free bus travel and
discounted Metrolink travel, to educational, leisure, social
and cultural activities. In some cases the Our Pass card can
be used with a third party to enable you to access special
offers, discounts, activities and other items ("an
Opportunity" and "Opportunities” shall be construed
accordingly), which are strictly subject to availability and
any other specific restrictions that may apply. Please note
that you may be subject to separate terms and conditions
with TfGM and/or other third parties for any Opportunity.
Transport for Greater Manchester ("TfGM"), established
pursuant to the Transport Act 1968 and the South East
Lancashire and North East Cheshire Passenger Transport Area
(Designation) Order 1969, is the passenger transport
executive for the combined authority area of Greater
Manchester. TfGM’s headquarters are at 2 Piccadilly Place,
Manchester M1 3BG, and references to "we", "us" "our" in
these Terms shall be construed accordingly.
Please note however that these Terms do not cover any
conditions of carriage or terms and conditions that may
apply to any relevant transport operators, which may include
bus operators or in the case of the Metrolink (as defined in
clause 2.1.2), TfGM. The applicable terms and conditions can
usually be found on the relevant bus operator’s website or
in the case of Metrolink, at tfgm.com/public-transport/tram.
Please read these Terms carefully before applying for
and using your Our Pass card. It is your responsibility to
be familiar with these Terms. The Terms include provisions
which limit TfGM’s liability.
We may refuse to issue or we may withdraw your Our Pass
card at our discretion and in accordance with these terms
The Our Pass card entitles the user to:
Free travel on any bus service operating within
Greater Manchester that is participating in the Our Pass
Discounted fares on the Metrolink tram service
(“Metrolink”) of 50% off an adult price off peak 1-day
Metrolink travelcard; and
Discounted fares on the Metrolink of 50% off an
adult price off peak weekend Metrolink travelcard.
For the purposes of these Terms, off peak travel is
when you travel after 09:30am on weekdays or all day on
weekends and bank holidays.
You will be eligible for an Our Pass card:
from 1 September 2019 after your 16th birthday
(and you will be able to use your Our Pass card until 31
August after your 18th birthday or if your birthday is
on 31 August, until your 18th birthday); and
- 2.3.2. if you are residing in Greater Manchester.
If you do not meet the eligibility criteria set out in
clause 2.3 then you will not be entitled to apply for or use
an Our Pass card.
To prove that you meet the eligibility criteria set out
in clause 2.3 you will need to provide evidence of your
eligibility. This means you will have to upload at least one
document for each of the following criteria, both of which
must also include your full name:
for proof of age, you must provide a copy of a
passport, driving licence, birth or adoption
certificate, NHS medical card, biometric residence
permit, valid UK ID card, EU/EEA ID card or HM forces ID
for proof of address, you must provide a letter
or statement from your bank, building society, utility
company, mobile phone provider or HMRC (all of which
must be no more than 3 months old from the date of your
You will not be eligible for the Our Pass card if you
no longer reside in Greater Manchester.
Applying for an Our Pass card
You can apply for an Our Pass smart card by using:
the Our Pass website (ourpass.co.uk) ("Website");
a form which can be obtained at a TfGM Travelshop
Applications for an Our Pass card must be made by you
as the user and applicant.
Please note that you will be charged a non-refundable
administration fee of £10 when applying for an Our Pass
card. This fee will not be refunded if your application is
rejected or if you lose your Our Pass card.
Applying for an Our Pass card through the Website or a
Travelshop means that you will be required to provide us
with personal data, so that we can associate your Our Pass
card with you.
When applying for an Our Pass card you will be required
to submit a photograph of yourself. The photograph on your
Our Pass must be a true and current likeness of yourself and
your Our Pass card may be taken away from you if this is not
When applying for an Our Pass card in a Travelshop you
will be required to provide an email address so details of
your online account can be sent to you. You will then be
able to access your online account through the Website.
Please make sure that you read our
so that you are aware of what
information (including personal data) we will collect from
you when you apply for and use an Our Pass card and how such
information will be treated.
In accepting these Terms, we may:
contact you to keep you updated on the Our Pass
scheme and any Opportunities; and
send you an unregistered getmethere card which
can be used by you to purchase alternative travel
products once your Our Pass card is expired or is
otherwise lost, cancelled or withdrawn. This getmethere
card will be sent to the address registered with your
Our Pass online account and sent by Royal Mail Second
Class delivery service.
Creating an online account
To apply for an Our Pass card you will need to create
an Our Pass online account. Please see section 3 for further
information on how to apply for an Our Pass card.
If your application is successful, it will mean that
your Our Pass card will be registered for the purposes of
these Terms and you will be able to use the Our Pass card
travel for free on any bus service operating
within Greater Manchester that is participating in the
Our Pass scheme;
purchase discounted off peak 1-day and weekend
Metrolink travelcards, which are only available for
purchase at getmethere.com; and
access Opportunities (subject to availability and
any specific restrictions that may apply to any such
You confirm that you have authority to use the payment
method or account details you provide for the purpose of
applying for your Our Pass card.
If you are below 18 years old, and you are using a
debit or credit card which is in the name of someone else,
you must and will be deemed to have obtained appropriate
consent from the debit or credit cardholder prior to using
You promise that all information supplied by you in
your application and when using your Our Pass card and
online account is accurate.
When you create an Our Pass online account, you are
responsible for maintaining the confidentiality of your Our
Pass username and password combination ("Sign In Details")
and for restricting access to your computer (or other
device) to prevent unauthorised access to your Our Pass
You must keep your Sign In Details secret and take all
reasonable precautions to prevent unauthorised or fraudulent
use of them. You must not disclose your Sign In Details to
any other person or record your Sign In Details in any way
that may result in them becoming known to another person.
You agree to accept full responsibility for all
activities that occur under your Our Pass online account,
except where your online account has been accessed or used
without your permission in cases where you have complied
with clause 4.7. You should inform us immediately if you
have any reason to believe that your Sign In Details have
become known to anyone else, or if the Sign In Details are
being, or are likely to be, used in an unauthorised manner,
by contacting our Customer Services on 03000 035 035 or by
emailing us at firstname.lastname@example.org ("Customer
You must notify us of any change of personal details
you provide, either by updating those details using your Our
Pass online account, by contacting Customer Services or by
visiting a Travelshop. Please note that if you wish to
notify us of a change of name or address, you will need to
call Customer Services.
Receiving your Our Pass card
Once you have set up your Our Pass online account, you
will receive email confirmation that your application has
been received and is being processed.
Once your application has been processed you will
receive another email to confirm whether your application
has been accepted or rejected. Subject to your application
being successful, your Our Pass card will usually be sent to
you within 5-7 working days using Royal Mail Second Class
delivery service, unless:
we withhold posting your Our Pass card to you
until the scheme is running, and subject to clause 5.2
in time for you to use your Our Pass card, on 1
September 2019; and
there are exceptional circumstances which will be
specified when applying. Please note that we cannot
accept responsibility for Our Pass smart cards once
received by Royal Mail.
If your Our Pass card is not delivered to you within 7
working days, or the time specified to you, you should
report this immediately by telephoning our Customer Services
Where we have incorrectly issued an Our Pass card,
please contact our Customer Services team.
Please note that replacement Our Pass cards and
travelcards cannot be collected at Travelshops, third party
retail outlets or from bus operators.
An Our Pass card reported by you as lost in the post
will be treated as lost if it has not been received by you
within 15 working days of your order. If there is no proof
that the original Our Pass card was delivered to you, the
original card will be blocked and a new card will be issued
Please note that it is your responsibility to ensure
that the delivery address provided as part of your
application is complete, accurate, secure and suitable for
accepting Royal Mail deliveries. We do not accept any
responsibility for failure to deliver Our Pass cards to
incomplete, inaccurate or insecure addresses.
Unfortunately, we do not deliver Our Pass cards to
addresses outside the UK.
Risk and title
The use of your Our Pass card will be at your own risk
from the time that your Our Pass card is delivered to you.
All Our Pass cards remain the property of TfGM at all
times, and may be blocked (with the effect that the Our Pass
card will cease to function if we believe the Our Pass card
has been lost, altered, tampered with, misused or stolen.
If your Our Pass card is blocked, you will need to
contact Customer Services who will advise you on the reason
why and provide further assistance.
Using your Our Pass card
If you are travelling on a bus service within Greater
Manchester that is participating in the Our Pass scheme, the
presentation of your Our Pass card will be determined by the
conditions of carriage and/or passenger regulations of the
operator providing the bus service, but you will
nevertheless be required to hold your Our Pass card on the
touchplate of, and wait for an audible response from, the
smart reader equipment located on the bus where you begin
your journey (this is known as ‘touch in’) at the electronic
ticket machine provided on the relevant bus service.
If you are travelling on the Metrolink, you must touch
in and also hold your Our Pass card on the touchplate of the
smart reader where you finish your journey (this is known as
‘touch out’) at each appropriate Metrolink stop.
Please note that you may be asked to present your Our
Pass card (and if travelling on Metrolink, you may be asked
to validate your travelcard) to any ticket inspector,
customer service representative, staff or agent of TfGM, the
Metrolink or a relevant bus operator.
If you do not have a valid Our Pass card or Metrolink
travelcard with you when you travel, you must buy a full
price ticket for your journey (or have in your possession
another form of valid ticket or pass, entitling you to
travel). For clarification, any tickets bought in such
circumstances are non-refundable and in the event that you
travel without a valid Our Pass card or full price ticket
then you may be liable for a fine.
You must not allow another person to use your Our Pass
card. Your right to free or discounted travel is not
transferable. Your Our Pass does not cover the travel of
carers or companions.
When using your Our Pass, you must also comply with the
Code of Conduct, as set out in clause 8, and observe the
appropriate passenger regulations, conditions of carriage
and byelaws applicable to your journey (including those of
any relevant third party). We may refuse to make available,
or refuse to accept the continued use of, an Our Pass card
if we have reason to suspect that such an Our Pass card has,
or will be, used for fraudulent or improper purposes or not
in accordance with these Terms or the Code of Conduct. TfGM
reserves the right to block any Our Pass cards in order to
make them unusable in such circumstances.
Your Our Pass is valid up to the expiry date shown on
the front of it and/or for as long as you continue to be
eligible to use your Our Pass card or until we decide
Your Our Pass is not valid if it is damaged or altered
in any way.
Your Our Pass can be taken from you if it is not used
in compliance with these Terms and/or the Code of Conduct.
If you are told that your Our Pass is no longer valid
for travel, you must pay for your journey. TfGM or the bus
operator may retain your Our Pass card in such
circumstances, and you should contact Customer Services to
request a replacement.
You must contact Customers Services immediately if:
your Our Pass is lost or stolen or you move
you believe your Our Pass is faulty (for
example, it is frequently rejected by smart readers); or
you are no longer eligible for an Our Pass.
Do not use your Our Pass card after it has expired or
has been replaced.
Do not damage or deface your Our Pass card. If you do
it may be taken away from you and you will have to apply for
a replacement, which you will have to pay for.
Your Our Pass card is not a valid ticket on Metrolink
unless a Metrolink travelcard has been loaded on to it and
where such travelcard covers the journey you are making on
Metrolink at that time.
For the avoidance of doubt, Our Pass cards and
Metrolink travelcards do not offer a guaranteed place on any
particular route or mode of transport. Seats are allocated
on a first come first served basis, or in accordance with
the relevant bus operator’s or Metrolink conditions of
carriage, or in accordance with the policies of TfGM (as
appropriate). Our Pass cards and Metrolink travelcards do
not guarantee the availability, or the accuracy of any
timetabling, of any bus or Metrolink service.
Metrolink travelcards will be sold subject to their
own particular terms and conditions. Before purchasing any
Metrolink travelcards, please read carefully the terms and
conditions that apply to them at getmethere.com/terms.php
If your Our Pass does not work or if you purchase a
Metrolink travelcard that does not work correctly, please
contact our Customer Services team.
TfGM may at its own discretion block and disable any
Our Pass card that has not been used for a period of 2
years. Once an Our Pass card has been blocked in such
circumstances, it will become unusable and you will have to
apply for a new one if eligible to do so.
Code of Conduct
A code of conduct applies to anyone using an Our Pass
card ("Code of Conduct"). The Code of Conduct is set out
below and it your responsibility to ensure that you
understand and comply with it. This means that you will be
respect and treat others, including travelling
members of the public and members of staff, as you would
like to be treated;
- behave in a considerate manner;
- act safely and responsibly;
not smoke, use an electronic cigarette or consume
any alcoholic drink or drugs; and
avoid any behaviour that may upset others. This
includes doing things like littering, playing music too
loud or using any language that may cause offence to
If you fail to comply with the Code of Conduct then you
may lose your Our Pass card. This can happen if you breach
the Code of Conduct on three occasions, or less if there is
a serious breach. Examples of what may constitute a serious
breach of the Code of Conduct include any:
- form of hate crime;
- use or threats of violence towards others;
- tampering with or damaging any property;
antisocial or criminal behaviour of any kind,
including breaching any appropriate bye-laws.
If we become aware that you have failed to comply with
the Code of Conduct then a record will be made, detailing
the incident and when it occurred. We will be entitled at
our discretion to determine the severity of the breach and
withdraw your Our Pass card as we see fit.
If you fail to comply with this Code of Conduct then
you will no longer be entitled to the benefits set out in
clause 2.1, your Our Pass card may be blocked and you may be
asked for it to be returned to a Travelshop or handed in to
an appropriate member of staff.
You may be able to earn your Our Pass card back by:
- volunteering in your local community;
taking part in some form of restorative justice
or some other form of rehabilitation; and
Attending an educational session hosted by the
Greater Manchester Travelsafe Partnership.
If you contact us to ask for your Our Pass card to be
reinstated, we will let you know how you can earn your Our
Pass card back and assist you with that process where
The earn-back or return of any Our Pass card is at
TfGM’s entire discretion and is subject to you having
successfully participated in at least one of the activities
set out in clause 8.5.
Lost and Stolen Our Pass cards
Your Our Pass card is an item of value and should be
looked after as if it were cash. If your Our Pass card is
lost or stolen, please notify us immediately by using the
Website or by contacting our Customer Services. When
reporting your Our Pass card as lost or stolen, you will be
required to provide us with suitable proof of your identity
(the suitability of which shall be at our absolute
If you report your Our Pass card as lost or stolen, we
will disable and block your Our Pass card and you will need
to obtain a new Our Pass card. For clarification, once an
Our Pass card has been blocked, it will become unusable and
any travelcards that you have purchased (irrespective of
whether they have been loaded on to your Our Pass card) will
no longer be available.
You are advised to ensure that, as an item of value,
your Our Pass card and the value of any travelcards stored
on it are insured against loss or theft through your own
household insurance policy.
We may charge an administration fee of £10 for a
replacement Our Pass card.
Closing your Our Pass online account
If you wish to close your Our Pass online account
please contact Customer Services.
When you apply to close your Our Pass online account,
you will be required to provide us with suitable proof of
your identity (the suitability of which shall be at our
The closure of your Our Pass online account will
result in your Our Pass card being disabled and blocked.
Once an Our Pass card has been blocked it will become
unusable, and any travelcards that you have purchased
(irrespective of whether they have been loaded on to your
Our Pass card) will no longer be available.
Subject to clause 11.4, we will not be liable for
losses that result from our failure to comply with these
Terms that fall into the following categories:
- loss of income or revenue;
- loss of business;
- loss of profits;
- loss of anticipated savings; or
waste of management or office time, provided
that this clause 11.1 will not prevent claims for loss
of or damage to your tangible property that are
foreseeable or any other claims for direct loss that are
not excluded by clauses 11.1.1 to 11.1.5. For the
avoidance of doubt, we shall not be liable for any
liability, loss or expense which is attributable to any
acts or omissions of any bus operator or any other
operator of public transport (acting in their capacity
as an operator, for that purpose).
For the avoidance of doubt, TfGM does not accept, and
excludes any and all, liability in connection with the use
of the Our Pass to access any Opportunity (including without
limitation any losses that may be suffered by you or any
damage that may be caused as a result of you accessing any
Opportunity). In these circumstances, you should refer to
the relevant party who provided the appropriate Opportunity
and their relevant terms and conditions.
We will not be liable or responsible for any failure
to perform, or delay in performance of, any of our
obligations under these Terms that is caused by events
outside our reasonable control.
Nothing in these Terms affects your statutory rights
or excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
All notices or communications given by you to us must be given to TfGM at Our Pass, PO Box 5466, Manchester M61 0LS, or by email using the following email address: email@example.com. We may give notice to you at either the e-mail or postal address you provide to us when you apply for your Our Pass card. Notices will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Transfer of rights and obligations
- Upon applying for an Our Pass smart card, these Terms are binding on you and us and on our respective successors and assignees.
- You may not transfer, assign, charge or otherwise dispose of any of your rights or obligations arising under these Terms, without our prior written consent.
- We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under these Terms, at any time.
- If we fail, at any time during the time that these Terms are in force, to insist upon strict performance of any of your obligations under any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
- A waiver by us of any default will not constitute a waiver of any subsequent default.
- No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.
If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
We intend to rely upon these Terms and any document expressly referred to in them in relation to their subject matter. Nothing in these Terms affects your statutory rights.
Our right to vary these Terms
Law and jurisdiction
- We have the right to revise and amend these Terms at our discretion from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
- Revisions or amendments to these Terms will be notified to you by way of marketing materials, emails or such other methods as we shall determine.
- A copy of the most up to date Terms will be available on our Website.
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), will be governed by English law. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.