Updating your account

If your application has been rejected because there’s a problem with your photo or your proof of address or date of birth document, you can add new ones to your account. You don’t need to pay again.

Read the guidelines, to make sure your new photo or document will be accepted.

• Follow the steps below.


To update your proof of your address / date of birth documents:

• select Apply/Manage from the menu

• log in to your account and click ORDER A CARD NOW

• scroll down and upload your documents for your address AND date of birth; make sure they both meet the guidelines

• click NEXT and scroll down and click SUBMIT

• you’ll be taken to the CHECKOUT page

• scroll down and click CLEAR BASKET, you do not need to complete the rest of the form or pay again

• you can now click LOGOUT and give us a call on 0300 323 0777 - we are open 7am to 8pm Monday to Friday and 8am to 8pm Saturday and Sunday

• we’ll be able to check your updated application and tell you what happens next


To add a new photo:

• select Apply/Manage from the menu

• log in to your account and select the YOUR DETAILS tab

• click UPLOAD A PHOTO NOW

• replace your photo with one that meets the guidelines and click UPLOAD and SUBMIT PHOTO

• you can now click LOGOUT, you do not need to complete the rest of the form or pay again

• give us a call on 0300 323 0777 - we are open 7am to 8pm Monday to Friday and 8am to 8pm Saturday and Sunday

• we’ll be able to check your updated application and tell you what happens next