Updating your account

If your application has been rejected because there’s a problem with your photo or your proof of address or date of birth document, you can add new ones to your account. You don’t need to pay again.

  • Read the guidelines, to make sure your new photo or document will be accepted.
  • Follow the steps below.

To update your proof of your address / date of birth documents:

  • select Apply/Manage from the menu
  • log in to your account and click ORDER A CARD NOW
  • scroll down and upload your documents for your address AND date of birth; make sure they both meet the guidelines
  • click NEXT and scroll down and click SUBMIT
  • you’ll be taken to the CHECKOUT page
  • scroll down and click CLEAR BASKET, you do not need to complete the rest of the form or pay again
  • you can now click LOGOUT and give us a call on 0300 323 0777 - we are open 7am to 8pm Monday to Friday and 8am to 8pm Saturday and Sunday
  • we’ll be able to check your updated application and tell you what happens next

To add a new photo:

  • select Apply/Manage from the menu
  • log in to your account and select the YOUR DETAILS tab
  • click UPLOAD A PHOTO NOW
  • replace your photo with one that meets the guidelines and click UPLOAD and SUBMIT PHOTO
  • you can now click LOGOUT, you do not need to complete the rest of the form or pay again
  • give us a call on 0300 323 0777 - we are open 7am to 8pm Monday to Friday and 8am to 8pm Saturday and Sunday
  • we’ll be able to check your updated application and tell you what happens next